POLICIES - SALES
How to Order
Once you have made your selection from our on-line catalog, please contact us by phone or e-mail to determine availability and to formally place your order. Please include the item's reference number, make, model, form of payment and mailing address when placing your order. Any questions regarding the watch you have selected can be answered at this time. We will respond to requests for reservation of a watch in the order received.
You may also order a watch directly from our website with payment by PayPal, Visa or MasterCard. All online orders will be confirmed before the sale is finalized.
Business Hours
We are open for business Tuesday through Friday from 10 AM to 5:30PM and Saturday from 9 AM to 1 PM EST. You may leave a voice mail at other times with detailed call back information and we will contact you by our next business day.
Payment for Purchases within the USA
We accept payment by Visa, MasterCard, PayPal, wire transfer, money order or cashier's check. We do not accept COD orders. We will only ship to a confirmed address. Full payment must be received and verified before shipment.
Payment for Purchases outside the U.S.
We do not accept credit cards for purchases outside the United States. We will accept PayPal or bank-to-bank wire transfers only. Our bank wire transfer information will be provided upon order confirmation. We will only ship to a confirmed address once payment is received and verified.
Shipping from Pieces of Time
Your purchase will be shipped promptly once payment has been verified. Our preferred method of shipping is via United States Postal Service for both domestic and international shipments. Any purchase over $500 will be sent USPS Express or Registered Mail only.
Your watch will be packed safely and securely and all shipments are fully insured. Shipping and insurance costs vary according to destination and amount of purchase. We do NOT charge a handling fee.
Shipments to Pieces of Time
When mailing a watch for repair, return, sale or trade, please be sure to include your name, address, phone or e-mail address and a description of the repair or transaction.
Please call us with any questions you may have about the proper packing or shipping of your watch. We recommend that you ship by Federal Express, United Parcel Service or by United States Postal Service Registered Mail. You are responsible for arranging your own insurance coverage for your shipment.
We will contact you when we receive your watch.
- RETURNS -
As we want our customers to be completely satisfied, we have a 3 day unconditional return policy. Please contact us by the third business day after you receive the watch if for some reason you decide to return it. We will refund the full purchase price less shipping charges upon receipt and inspection of the watch. Watches being returned for refund or service should be insured with signature required. The safe return of a watch is the customer's responsibility. The watch must be in the same condition as it was received. Shipping charges are not refundable. The 3 day return policy does not apply to international sales.
WARRANTY
Service work and watch purchasesAll service work includes a one-year warranty on workmanship. This warranty covers the proper mechanical operation and timekeeping of any watch sold or serviced by us, (unless otherwise stated). We will make good at no charge any defect in our workmanship.
Please note: because of age and technology at the time, please do not expect a vintage timepiece to be as accurate as modern watches.
We are not responsible for misuse, accidents, breakage of parts not repaired by us or water damage. This warranty is void in the event the watch case is opened by anyone other than Pieces Of Time, LLC.
Water Resistance:
Please keep in mind that Water Resistance is a temporary condition. Damage or disruption to the crown, case tube, or crystal can compromise resistance to water. Others factors such as dust, temperature changes, cosmetics, perspiration and age will leave your watch vulnerable to moisture and possible damage. Most manufacturers suggest you have your watch tested once a year. We offer this service at a minimum charge.
The right to download and store images, text or pages from this site is granted to users for their personal use only. Any other reproduction, by any means - mechanical or electronic without the express written permission of Pieces Of Time, LLC is strictly prohibited.
Rolex is a trademark of Rolex USA. Pieces Of Time, LLC is not affiliated with Rolex USA or any of the brands we sell or service.
